Outage in Optum
Initial Notice- CENTRAL SERVICE CDS- Customers are not able to send documents
Resolved MajorIncident Report
Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available.
#INC48357143
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/11/2026 06:16PM
The issue with CDS has been resolved. Thank you for your patience as our teams worked to resolve this issue.
#INC48357143
INVESTIGATING
2 months ago - at 02/11/2026 05:06PM
Due to an ongoing issue with the Central Document Service, clients may experience errors when accessing or updating patient documents. We are actively investigating the problem and will provide updates as more information becomes available.
#INC48357143
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