Outage in Optum
Resolved notice - ACCUREG - ENGAGECARE PROVIDER - EngageCare Provider users are unable to login to the application intermittently
Resolved MinorIncident Report
Summary AI Generated
EngageCare Provider users experienced intermittent login failures preventing access to the application. The issue affected customer authentication for approximately 4.8 hours. The login problems were resolved and normal service was restored.
We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue.
INC #INC49002906
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/18/2026 06:39PM
The login issues for EngageCare Provider are now resolved. If you have any further issues, please open Customer Care Hub Support Request.
INC #INC49002906
MONITORING
about 1 month ago - at 03/18/2026 03:13PM
We continue to monitor the issue and teams remain actively engaged. Further updates will be provided as available.
INVESTIGATING
about 1 month ago - at 03/18/2026 01:56PM
We are aware that customers may not be able to login to EngageCare Provider. Our teams are actively working to troubleshoot and resolve the issue.
INC #INC49002906
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