Outage in Optum
Resolved Notice: RCMFO CLEARANCE estimator is down
Resolved MajorIncident Report
Summary AI Generated
The Optum RCMFO CLEARANCE estimator experienced a complete outage that affected all customers for 8.8 hours. The system was completely unavailable during this period, preventing customers from accessing estimator functionality. The issue was resolved and normal service was restored.
We are aware of an issue occurring within the system. We will provide updates as more information becomes available.
Incident type : Estimator is down
Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible.
INC#INC49049942
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/20/2026 11:40PM
The issue that impacted the estimator has been resolved. Thank you for your patience as our teams worked to resolve this incident.
INC#INC49049942
IDENTIFIED
about 1 month ago - at 03/20/2026 09:22PM
The team knows about the issue impacting the system and will provide updates when more information is available.
INC#INC49049942
IDENTIFIED
about 1 month ago - at 03/20/2026 07:24PM
The team is aware of the issue affecting the system and will share updates as additional details become available. Call has been reconvened to 05:00 PM EST for further investigation.
INVESTIGATING
about 1 month ago - at 03/20/2026 05:13PM
The team is currently aware of an issue within the system and will provide further updates as more details are confirmed.
Incident type : Estimator is down
Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible.
INC#INC49049942
INVESTIGATING
about 1 month ago - at 03/20/2026 02:54PM
We are aware of an issue occurring within the system. We will provide updates as more information becomes available.
Incident type : Estimator is down
Incident description: Estimator is down for all customers currently, and we are working to resolve this issue as quickly as possible.
INC#INC49049942
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