Minor
May 7, 2026
May 2026: Degraded Performance
Detected
May 7, 2026 9:34 PM EDT
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Resolved
May 7, 2026 11:17 PM EDT
·
Duration
about 2 hours
The Optus SMS Suite website experienced degraded performance for 1.7 hours, with users encountering slow loading times and intermittent 504 Gateway Timeout errors affecting the Campaign Manager, Mobile Studio, and Web2SMS components. The team identified and mitigated the underlying cause, restoring normal platform performance while messaging APIs and delivery services remained unaffected throughout the incident.