Outage in Ortto

Task processing delay

Resolved Minor
July 14, 2022 - Started over 3 years ago
Official incident page

Incident Report

Our system has encountered an issue which has caused significant delays in task processing. This means that journey processing including email and SMS sends and other items in the system are delayed in processing. No data has been lost but the system will take some time to catch up and process everything in the queue. We will continue to update as this progresses and confirm when everything has caught up. The original cause of the issue has been found and we will be working to fix both this issue, and prevent issues of this nature from occurring in the future.

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Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 07/14/2022 10:33PM

The issue is now fully resolved and task processing is back to normal.

We will continue working to update the system to prevent future such issues from occurring.

IDENTIFIED over 3 years ago - at 07/14/2022 10:02PM

Our system has encountered an issue which has caused significant delays in task processing. This means that journey processing including email and SMS sends and other items in the system are delayed in processing. No data has been lost but the system will take some time to catch up and process everything in the queue. We will continue to update as this progresses and confirm when everything has caught up.

The original cause of the issue has been found and we will be working to fix both this issue, and prevent issues of this nature from occurring in the future.

Latest Ortto outages

Delay trigger and action shapes experiencing degraded performance - about 2 months ago
Login / Authentication issues - about 2 months ago
Autopilot Journeys issue - 4 months ago
Issue with platform login for customers with access to Autopilot Journeys and issue with Autopilot Journeys - 5 months ago
Partial Performance Degradation - 7 months ago

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