Otter.ai Outage History

Otter.ai experienced an issue where some conversations became stuck in processing status for 9.6 hours. The team identified the root cause and deployed a fix, after which new conversations processed normally while previously affected conversations were worked through a processing queue. All affected conversations were eventually processed by the team.

Otter.ai experienced a 9.6-hour outage where users not in a workspace, including mobile users, were unable to start manual ad hoc recordings. The team identified the root cause and provided workarounds including importing separately recorded audio files or using the Notetaker feature for online meetings. The issue was resolved after the team implemented a fix for the identified root cause.

Otter.ai experienced speech processing delays that caused audio transcriptions to take longer than usual to complete. The engineering team identified the underlying issue causing the delays. The incident lasted 61 hours, during which speeches continued to be processed but with extended processing times.

Otter.ai experienced a brief site outage that prevented users from accessing the service for 57 minutes. Engineers identified and resolved the underlying issue, restoring normal site functionality. The service has resumed operations with continued monitoring in place.

Otter.ai experienced delays in processing and transcribing recorded conversations for 17.1 hours. Recordings were queued and continued to be processed, but users faced delays in receiving their transcriptions. The service maintained functionality while working through the processing backlog.

Otter.ai experienced issues preventing the service from joining some Zoom meetings, lasting approximately 69 hours. The engineering team identified the root cause as Zoom-related issues and applied a fix, though some users may still experience delayed joins of up to a couple of minutes. Operations have resumed with continued monitoring while working with Zoom to fully resolve the underlying issue.

Otter.ai experienced delays in speaker tagging functionality for recorded speeches over a 5-hour period. The engineering team identified the root cause and deployed a fix to reduce the processing delays. The incident was classified as minor and has been resolved.

Otter.ai experienced a 2.7-hour outage affecting outbound emails, causing delays or failures in sending email invitations, bulk export links, and meeting processing notifications. The issue was identified as stemming from an upstream service provider problem. The service was restored after working with the upstream provider to resolve the root cause.