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Outage in OVHcloud

[GRA5/GRA9/GRA11][Compute - Instance] - Some instances incident notification

Resolved Major
August 14, 2026 - Started 13 days ago - Lasted about 14 hours
Official incident page

Incident Report

Summary AI Generated

On August 14, 2026 at 14:43 UTC, an unexpected infrastructure failure caused some compute instances in OVHcloud's GRA5, GRA9, and GRA11 regions to become unreachable. Affected customers were unable to access their instances for approximately 14.3 hours. The incident was resolved on August 15, 2026 at 05:25 UTC with full service restored.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 08/15/2026 05:43AM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 13 days ago - at 08/14/2026 03:49PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.

Here are some supplementary details :

Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 13 days ago - at 08/14/2026 03:26PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.

Here are some supplementary details :

Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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