On August 14, 2026 at 14:43 UTC, an unexpected infrastructure failure caused some compute instances in OVHcloud's GRA5, GRA9, and GRA11 regions to become unreachable. Affected customers were unable to access their instances for approximately 14.3 hours. The incident was resolved on August 15, 2026 at 05:25 UTC with full service restored.
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We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5/GRA9/GRA11.
Here are some supplementary details :
Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some instances in the GRA5/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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