Outage in OVHcloud

[GRA11][Storage] - File storage incident notification

Resolved Major

August 14, 2026 - Started 13 days ago - Lasted about 14 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's GRA11 region experienced a File Storage outage lasting approximately 13.6 hours, from August 14 to August 15, 2026, caused by an unexpected infrastructure failure. Some customers were unable to access their File Storage during this period. The incident was resolved at 05:25 UTC on August 15, 2026, restoring full access to the affected storage services.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region. Here are some supplementary details : Start time : 14/08/2026 14:43 UTC Impacted Service(s) : Some File storage are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their File storage. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 08/15/2026 05:44AM

We are pleased to inform you that the incident affecting our File storage offering has been resolved.

Start time : 14/08/2026 14:43 UTC
End time : 15/08/2026 05:25 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 13 days ago - at 08/14/2026 04:07PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region.

Here are some supplementary details :

Start time : 14/08/2026 14:43 UTC
Impacted Service(s) : Some File storage are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their File storage.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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