Outage in OVHcloud

[GRA5/7/9/11][Compute - Instance] - Some instances incident notification

Resolved Major

August 18, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

**OVHcloud Compute Instance Outage – GRA Regions** On August 18, 2026, starting at 14:09 UTC, an underlying infrastructure malfunction caused some compute instances across OVHcloud's GRA5, GRA7, GRA9, and GRA11 regions to become unreachable. Affected customers were temporarily unable to access their instances in these regions. The incident lasted approximately 6 minutes, with the root cause identified and teams mobilized to restore service.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions. Here are some supplementary details : Start time : 18/08/2026 14:09 UTC Impacted Service(s) : Some instances in the GRA5/7/9/11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA5 OVHcloud GRA7 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 08/18/2026 04:06PM

We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA5/7/9/11 regions has been resolved.

Start time : 18/08/2026 14:09 UTC
End time : 18/08/2026 15:05 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 9 days ago - at 08/18/2026 02:34PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions.

Here are some supplementary details :

Start time : 18/08/2026 14:09 UTC
Impacted Service(s) : Some instances in the GRA5/7/9/11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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