Pagero Online - Issue in Malaysia Clearance Digital Signature

This is to confirm that the flow towards the Malaysian tax authority (LHDN) has been working as expected since 10:57 CET. Our Support team will shortly reach out to the customers whose documents have been affected.

We apologize for any inconvenience.

If you have any questions, please contact our Support team

On Friday 20th December, the Digital Signature feature for clearance requests submitted to the Malaysian authority was enabled to be prepared for the upcoming requirements for Digital Signature. A bug affecting the functionality was detected, where the invoice subtype could not be identified.

The deployment has been reversed, and the flow is now again working as expected. However, we´re still investigating the affected documents.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

We’re currently investigating an issue with enabling the digital signature in the Malaysia Clearance service in Pagero Online. The issue was identified at 4:28 CET. We are working on identifying the cause and fixing the issue.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team