Outage in Palo Alto Networks
SSL Forward Proxy decryption failures for sessions using DigiCert CA
Resolved Minor
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Outage Details
The users may be presented with an expired certificate that was signed by the forward proxy for websites that use Digicert CA certs in the certificate cache.
We are continuing to investigate this issue and we will update about the next steps by March 10, 10 PM UTC
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/24/2023 03:07PM
This incident has been resolved.
MONITORING
about 2 years ago - at 03/11/2023 04:34AM
We are continuing to monitor for any further issues.
MONITORING
about 2 years ago - at 03/11/2023 04:33AM
After reviewing internally with the teams, the below fix has been identified to address the issue:
Modify any of the following configurations and commit the changes. This will automatically clear the certificate cache.
Decryption policy
Decryption profile
Device Certificates - Must check Trusted Root CA to clear the cache if adding a certificate. When importing intermediate CA certificate please follow the steps in the following tech doc
If you continue to run into issues despite applying the above recommended changes, please reach out to the support team to assist further.
IDENTIFIED
about 2 years ago - at 03/10/2023 10:11PM
The issue has been root caused and the SRE/Dev team are working internally to determine the steps to fix the issue.
The next update will be shared by March 11, 02:00 AM UTC
IDENTIFIED
about 2 years ago - at 03/10/2023 07:45PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 years ago - at 03/10/2023 07:44PM
The users may be presented with an expired certificate that was signed by the forward proxy for websites that use Digicert CA certs in the certificate cache.
We are continuing to investigate this issue and we will update about the next steps by March 10, 10 PM UTC
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