Outage in Palo Alto Networks

Strata Logging Service - Issue

Resolved Minor

April 09, 2025 - Started 12 months ago - Lasted 19 days
Official incident page

Incident Report

Strata Logging Service is currently experiencing issues with SLS metrics in the United States of America. We have identified the issue and actively working on the fix. We will provide another update by 2025/04/09 15:00 UTC with further details. Customer Impact: Customers in US would not see metrics related to Incoming/Forwarding log rates for last 24 hours in Strata Logging Service UI. No Ingestion or streaming data loss. Restoration for the log rate visualisation in progress Workaround: NA

Components affected

Palo Alto Networks Americas

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/28/2025 04:42PM

This incident has been resolved.

MONITORING 12 months ago - at 04/15/2025 02:28PM

Fix has been implemented successfully and we are closely monitoring it for stability

IDENTIFIED 12 months ago - at 04/11/2025 06:19PM

We are still working on implementing the fix and will update once the impacted service is fully restored.

IDENTIFIED 12 months ago - at 04/09/2025 04:54PM

A fix has been implemented, and data restoration is in progress. The next update will be on 2025/04/10 15:00 UTC with further details.

IDENTIFIED 12 months ago - at 04/09/2025 12:13PM

Strata Logging Service is currently experiencing issues with SLS metrics in the United States of America. We have identified the issue and actively working on the fix. We will provide another update by 2025/04/09 15:00 UTC with further details.

Customer Impact: Customers in US would not see metrics related to Incoming/Forwarding log rates for last 24 hours in Strata Logging Service UI. No Ingestion or streaming data loss. Restoration for the log rate visualisation in progress

Workaround: NA

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