PassFort Outage History

PassFort experienced a 3.2-hour incident where delays in the indexing process prevented newly created profiles from appearing in search results and the Entity Management view on the EU environment. Users were unable to find recently created profiles through search functionality and could not see new records in the Entity Management section. The engineering team implemented a fix and monitored the results before fully resolving the incident.

PassFort experienced a temporary disruption to their email delivery service that lasted 21.4 hours, affecting customer form requests and other email-dependent features across all regions (EU, UAE, and USA). The issue was caused by problems with their email service provider, and a fix was implemented and monitored before the incident was fully resolved.