Outage in PDF Generator API

General Cloud Service DB connection issues

Resolved Major
April 01, 2023 - Started almost 2 years ago - Lasted 19 minutes
Official incident page

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Outage Details

We are currently investigating the database connection issues that affect our Cloud service.
Components affected
PDF Generator API Document Generation Service PDF Generator API Customer Portal PDF Generator API Editor Service
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/01/2023 03:29PM

We have fixed the database connection issue caused by high usage. We have upgrade database instances to support high loads better.
The issue caused API downtime for 30 minutes from 14:54 to 15:24 UTC.

INVESTIGATING almost 2 years ago - at 04/01/2023 03:17PM

We are currently investigating the database connection issues that affect our Cloud service.

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