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Outage in Pearson

Degraded Performance

Resolved Minor
January 27, 2025 - Started 12 months ago - Lasted about 8 hours
Official incident page

Incident Report

Some customers using Third-Party Learning Management Systems may experience a 504 Error message when attempting to access courses. We are working to restore services and will update you in 60 minutes.
Components affected
Pearson Higher Education Courseware Pearson Mastering Pearson MyLab Pearson Revel

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Latest Updates ( sorted recent to last )
INFORMATIONAL 12 months ago - at 01/27/2025 06:15PM

Some customers using Third-Party Learning Management Systems may experience a 504 Error message when attempting to access courses. We are working to restore services and will update you in 60 minutes.

INFORMATIONAL 12 months ago - at 01/27/2025 07:39PM

We apologize for the technical issue impacting course access via Third-Party Learning Management Systems.  Some customers may experience a delay or various error messages. We appreciate your patience and will provide an update when new information becomes available. 

INFORMATIONAL 12 months ago - at 01/27/2025 10:06PM

We apologize for the technical issue impacting course access via Third-Party Learning Management systems. Technology teams are engaged and working to restore services: we appreciate your patience and will provide an update when new information becomes available.

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