Outage in Pendo

App.Pendo.io Unresponsive / Guide Delivery Issues

Resolved Minor
August 31, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that the Pendo application, accessed at app.pendo.io, was previously unresponsive. We believe we have made the appropriate changes to resolve the issue, but are continuing to monitor. We will provide updates once we believe the issue to be fully resolved.
Components affected
Pendo Guide Deliverability
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 08/31/2022 07:32PM

We have identified the cause of the issue and are working through the fix and monitoring impact.

Guide deliverability should now be recovering and we will continue monitoring for full resolution. Additional updates will be provided as soon as they are available.

INVESTIGATING over 2 years ago - at 08/31/2022 06:57PM

While the Pendo application should now be available, we are now aware of impact to our guide deliverability where guides may not be displaying as intended.

Our engineering team is aware and working to provide resolution as quickly as possible.

We will provide updates as soon as they are available.

MONITORING over 2 years ago - at 08/31/2022 06:39PM

We are aware that the Pendo application, accessed at app.pendo.io, was previously unresponsive.

We believe we have made the appropriate changes to resolve the issue, but are continuing to monitor.

We will provide updates once we believe the issue to be fully resolved.

Latest Pendo outages

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Pendo Feedback: Partial Front End Outage - 3 months ago
Known infrastructure issue causing dropped events in Pendo - 4 months ago
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