Outage in Pendo

Degraded Search Performance in Listen Product

Resolved Minor
October 07, 2025 - Started 25 days ago - Lasted about 4 hours
Official incident page

Incident Report

At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/07/2025 06:07PM

This issue has been fully resolved.

MONITORING 25 days ago - at 10/07/2025 02:42PM

The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.

IDENTIFIED 25 days ago - at 10/07/2025 02:10PM

At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.

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