Outage in Pendo

Pendo Chatbot not operational in the Resource Center

Resolved Major
January 09, 2026 - Started about 13 hours ago - Lasted 35 minutes
Official incident page

Incident Report

Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!

Need to monitor Pendo outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 01/09/2026 09:18PM

The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.

INVESTIGATING about 13 hours ago - at 01/09/2026 08:46PM

Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new


Thank you for your patience!

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook