Outage in Pendo

Guide Latency Issues: CNAME Customers Only

Resolved Minor

October 05, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users. Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

Components affected

Pendo Guide Deliverability Pendo Guide Targeting

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 10/05/2023 08:27PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/05/2023 05:41PM

Issue has been identified and monitoring the situation.

INVESTIGATING about 1 year ago - at 10/05/2023 03:01PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/05/2023 02:55PM

We are currently investigating some guide latency impacting CNAME customers. Potential issues serving guides to end users.

Pendo Engineering is reviewing the issue and we will provide updates as soon as they are available.

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