Outage in Pendo

Account Metadata Not Showing in UI

Resolved Minor
April 10, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.
Components affected
Pendo UI

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/10/2025 06:38PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 04/10/2025 02:12PM

We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.

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