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Outage in Pendo

Issue with Visual Design Studio Loading Incorrect Guide

Resolved Minor
May 13, 2026 - Started 16 days ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Pendo's Visual Design Studio experienced an issue where opening a guide for editing would intermittently load a previously opened guide instead of the selected one, with the guide picker sometimes appearing unexpectedly. The problem was caused by a bug in a code release and affected the Guide Designer component for 8.9 hours. The issue was resolved by reverting the problematic code, with a workaround available during the incident that allowed users to manually select the correct guide through the guide picker.

We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.
Components affected
Pendo Guide Designer

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 05/13/2026 10:21PM

We consider this issue fully resolved.

MONITORING 16 days ago - at 05/13/2026 07:28PM

We have successfully reverted the code causing the issue and are monitoring the issue.

IDENTIFIED 16 days ago - at 05/13/2026 06:37PM

We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.

INVESTIGATING 16 days ago - at 05/13/2026 04:06PM

We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.

Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.

Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.

INVESTIGATING 16 days ago - at 05/13/2026 02:18PM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 05/13/2026 01:29PM

We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.

Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.

Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.

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