Perception Point Outage History

Perception Point's email scanning service experienced a high rate of false positives due to unexpected engine behavior, affecting email delivery for 6.4 hours. The problematic engine was disabled and all falsely detected emails were released after identifying the root cause. Any remaining affected messages were processed automatically in the background following the resolution.

Perception Point experienced slower email delivery times for Google Workspace users due to an issue with their email scanning component. The incident lasted 5.6 hours and affected email processing speeds rather than completely blocking email delivery. The issue was resolved after Google fixed the underlying problem on their end, restoring normal email delivery times.

A small number of emails in Perception Point's EU environment experienced slower than normal scanning times, while the majority of email and file scanning continued to function normally. The Email Scanning component was affected by this performance degradation. The incident was resolved after 2.2 hours of investigation and remediation work.