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Persona Outage History

Every past Persona outage tracked by IsDown, with detection times, duration, and resolution details.

There were 152 Persona outages since November 2019. The 34 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 21, 2026

April 2026: Elevated External API Errors

Detected Apr 21, 2026 6:14 PM EDT · Resolved Apr 21, 2026 7:50 PM EDT · Duration about 2 hours

The Persona service experienced elevated 400 error response codes affecting customer API requests for 1.6 hours. The issue was resolved through a full rollback performed at 10:12 PM UTC, with monitoring in place to confirm complete resolution.

Minor March 26, 2026

March 2026: Degraded Performance for Verifications

Detected Mar 26, 2026 7:38 PM EDT · Resolved Mar 26, 2026 8:02 PM EDT · Duration 24 minutes

The Persona service experienced degraded performance with increased tail latencies affecting verifications for 24 minutes. The engineering team investigated the issue and implemented mitigation efforts. Verification latency returned to normal levels following the successful resolution.

Minor March 19, 2026

March 2026: Increased latency

Detected Mar 19, 2026 6:11 PM EDT · Resolved Mar 19, 2026 7:50 PM EDT · Duration about 2 hours

Persona experienced elevated latency in event-triggered workflows in the US region for approximately 39 minutes (22:36-23:15 UTC). The service has returned to normal operating levels and is being monitored.

Minor March 11, 2026

March 2026: We are investigating an issue on our platform

Detected Mar 11, 2026 4:47 PM EDT · Resolved Mar 11, 2026 5:04 PM EDT · Duration 16 minutes

Persona experienced a platform issue that was investigated and resolved within 16 minutes. The incident was classified as minor severity. The service team provided initial notification and promised additional details within 10 minutes of the initial report.