Outage in Phone.com

Support Chat Impairment

Resolved Minor
February 15, 2023 - Started over 1 year ago - Lasted about 22 hours
Official incident page

Need to monitor Phone.com outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Phone.com, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.
Components affected
Phone.com Customer Service
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/16/2023 04:25PM

This issue has been resolved.

IDENTIFIED over 1 year ago - at 02/15/2023 06:34PM

We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.

The easiest way to monitor Phone.com and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3203 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime