Outage in Phone.com

Support Chat Impairment

Resolved Minor
February 15, 2023 - Started almost 2 years ago - Lasted about 22 hours
Official incident page

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Outage Details

We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.
Components affected
Phone.com Customer Service
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/16/2023 04:25PM

This issue has been resolved.

IDENTIFIED almost 2 years ago - at 02/15/2023 06:34PM

We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.

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