Outage in Piano Software
Crawler failing to access customer websites
Resolved Minor
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Outage Details
Some customer domains are experiencing increased crawl errors. Engineers have been notified.
Newly published articles may not be crawled because of this issue. In which case those articles do not appear in the Content recommendations.
Components affected
Piano Software CCE Piano Software Piano Content Recommendations Piano Software OtherLatest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 05/25/2022 07:24AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 05/25/2022 06:37AM
The issue has been identified and engineers are working to mitigate the problem
INVESTIGATING
over 3 years ago - at 05/25/2022 06:00AM
Some customer domains are experiencing increased crawl errors. Engineers have been notified.
Newly published articles may not be crawled because of this issue. In which case those articles do not appear in the Content recommendations.
Latest Piano Software outages
[Piano Analytics] Issue on Data Query 3 - 7 days ago
Partial Access Check Outage - 24 days ago
[Piano Analytics] Delay in real-time data - about 1 month ago
[Piano Analytics] Incident supported by the on-call team - about 1 month ago
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