Outage in Piano Software
Elevated DMP, Insight, and CCE dashboard and API errors
Resolved MajorIncident Report
Some customers are currently experiencing elevated errors on the DMP, Insight, and CCE dashboards as well as on the cxense.com API endpoints. Our team is investigating the issue and will implement a fix as soon as possible.
Components affected
Piano Software CCE Piano Software API Endpoints - cxense - api.cxense.com Piano Software Piano Insight Dashboard Piano Software Piano Content Dashboard Piano Software Piano DMP DashboardNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 02/27/2023 07:20PM
This incident has been resolved.
MONITORING
almost 3 years ago - at 02/27/2023 06:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 3 years ago - at 02/27/2023 05:21PM
Some customers are currently experiencing elevated errors on the DMP, Insight, and CCE dashboards as well as on the cxense.com API endpoints. Our team is investigating the issue and will implement a fix as soon as possible.
Latest Piano Software outages
Elevated API Errors - 18 days ago
[Piano Analytics] Data Ingestion Issue - 26 days ago
Piano service disruption due to Cloudflare outage - about 1 month ago
CXense - Delays in ingestion of user profile updates - about 1 month ago
[Piano Content] Crawling delay - about 1 month ago
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