Outage in Piano Software

Piano CX Platform Is down

Resolved Major
August 30, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Piano CX Platform is experience api issue. Our engineers are investigating the issue.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com Piano Software Piano Insight Dashboard Piano Software Piano DMP Dashboard Piano Software Piano Content Dashboard Piano Software CCE Piano Software Piano Search Piano Software Piano Content Recommendations

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/31/2023 02:38AM

Piano CX Platform issue has now been fixed.

INVESTIGATING about 2 years ago - at 08/31/2023 01:37AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/31/2023 01:33AM

Piano CX Platform is experience api issue. Our engineers are investigating the issue.

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