Outage in Piano Software

Content Recommendation / Search not returning newest articles

Resolved Minor
November 13, 2024 - Started 12 months ago - Lasted 2 days
Official incident page

Incident Report

Newly published articles are getting crawled, but they are not being pushed to the search index in some applications. It started happening on or around 2024-11-11 13:03 UTC. Therefore, the articles crawled after that are not included in the recommendation results or search results.
Components affected
Piano Software Piano Content Recommendations Piano Software CCE Piano Software Piano Search

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/15/2024 07:46AM

The data restoration process has been completed by re-crawling the articles that were missed in the search index during the incident period. The incident is now resolved.

MONITORING 12 months ago - at 11/14/2024 08:50AM

A fix has been implemented to address the root cause, and we are currently monitoring the results. Please note that the data restoration is still in progress. We are actively working on it.

IDENTIFIED 12 months ago - at 11/13/2024 02:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 months ago - at 11/13/2024 02:00AM

Newly published articles are getting crawled, but they are not being pushed to the search index in some applications. It started happening on or around 2024-11-11 13:03 UTC. Therefore, the articles crawled after that are not included in the recommendation results or search results.

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