Outage in Pix4D

Few users failing to log in

Resolved Minor

September 26, 2023 - Started over 2 years ago - Lasted 21 minutes
Official incident page

Incident Report

We are observing some errors for some user profiles on the log in action.

Components affected

Pix4D Licensing system Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dinspect Pix4D PIX4Dmapper Pix4D PIX4Dmatic Pix4D PIX4Dreact Pix4D PIX4Dsurvey

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/26/2023 11:20AM

The incident is solved. The errors were temporary failure events during a deployment.

IDENTIFIED over 2 years ago - at 09/26/2023 11:08AM

The issue causing the login failure has been identified, we are working to correct it.

INVESTIGATING over 2 years ago - at 09/26/2023 11:03AM

We are observing some errors for some user profiles on the log in action.

Latest Pix4D outages

Cloud API and site down - 4 days ago

High database load - 3 months ago

Engine API outage - 5 months ago

Elevated API Errors - about 1 year ago

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