Outage in Pix4D

DNS resolution failure

Resolved Major

December 15, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Planned DNS maintenance affected DNS resolution. We reverted the change and are monitoring DNS propagation. The changes were applied this morning at 9:30 UTC and started to propagate invalid values.

Components affected

Pix4D Licensing system Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dinspect Pix4D PIX4Dmapper Pix4D PIX4Dmatic Pix4D PIX4Dreact Pix4D PIX4Dsurvey

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/15/2023 02:15PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/15/2023 11:30AM

We are continuing to monitor the situation.

MONITORING about 2 years ago - at 12/15/2023 11:27AM

Planned DNS maintenance affected DNS resolution. We reverted the change and are monitoring DNS propagation.

The changes were applied this morning at 9:30 UTC and started to propagate invalid values.

Latest Pix4D outages

Cloud API and site down - 4 days ago

High database load - 3 months ago

Engine API outage - 5 months ago

Elevated API Errors - about 1 year ago

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