Outage in Pix4D

Elevated API Errors

Resolved Major

November 21, 2024 - Started about 1 year ago - Lasted 17 minutes
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently investigating the issue.

Components affected

Pix4D Licensing system Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dinspect Pix4D PIX4Dmapper Pix4D PIX4Dmatic Pix4D PIX4Dreact Pix4D PIX4Dsurvey Pix4D Processing infrastructure US Pix4D Processing infrastructure DE Pix4D Processing infrastructure JP Pix4D Processing infrastructure KR Pix4D Processing infrastructure CA

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/21/2024 09:13AM

This incident has been resolved.

MONITORING about 1 year ago - at 11/21/2024 09:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 11/21/2024 08:57AM

We're experiencing an elevated level of API errors and are currently investigating the issue.

Latest Pix4D outages

Cloud API and site down - 4 days ago

High database load - 3 months ago

Engine API outage - 5 months ago

Elevated API Errors - about 1 year ago

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