Outage in Plivo

Delay in processing 10DLC Campaign Registration requests : United States

Resolved Minor

April 07, 2023 - Started almost 3 years ago - Lasted about 13 hours
Official incident page

Incident Report

Dear Valued Customer, Our campaign registry partner is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States with T-mobile numbers. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #24857

Components affected

Plivo Longcode SMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/08/2023 01:02PM

This incident has been resolved.

INVESTIGATING almost 3 years ago - at 04/07/2023 11:52PM

Dear Valued Customer,

Our campaign registry partner is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the United States with T-mobile numbers. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#24857

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