Outage in PointClickCare
WWW21 Environment Outage
Resolved Major
December 10, 2023 - Started over 2 years ago
- Lasted about 6 hours
Incident Report
Teams are investigating an availability outage for the WWW21 environment and are working to resolve.
Components affected
PointClickCare Senior Care EHR Application PointClickCare Integrated Messaging Service PointClickCare Secure ConversationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
over 2 years ago - at 12/10/2023 09:35PM
Teams are investigating an availability outage for the WWW21 environment and are working to resolve.
over 2 years ago - at 12/10/2023 09:58PM
Teams have restored service to WWW21 as of 4:48pm EST, and we are seeing a return to normal traffic gradually. We will continue to monitor the system performance moving forward.
over 2 years ago - at 12/11/2023 12:33AM
Teams have been alerted to further outage starting at 7:15pm EST and are continuing to investigate.
Latest PointClickCare outages
Senior Care EHR Performance Degradation - 1 day ago
Connected Care Center App Login Disruption - 6 days ago
Secure Conversations Disruption - 8 days ago
W31 Performance Degradation - 25 days ago
ISO-B Performance Degradation - 25 days ago
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