PPRO Outage History

PPRO experienced a partial service degradation affecting Bancontact payment processing for 13 minutes. The monitoring system detected the issue and the internal engineering team investigated the root cause. The service was fully resolved and operations returned to normal performance parameters.

PPRO experienced a partial service degradation affecting Test ITSM that lasted 7 minutes. The monitoring system detected the issue and the internal engineering team investigated to identify the root cause. The incident was classified as major status but was resolved within the short timeframe.

PPRO experienced a partial service degradation affecting the Test ITSM component that lasted 12 minutes. The monitoring system detected the issue and the internal engineering team investigated to resolve it. The incident was classified as major status during the degradation period.

PPRO experienced a major service degradation lasting 1.0 hours, caused by an internal system change. Technical teams analyzed the issue and worked on remediation steps to restore normal service operations.

PPRO's Test ITSM service experienced a partial service degradation that was detected by their monitoring system. The internal engineering team investigated the root cause of the issue affecting the Test ITSM component. The incident was resolved after 12 minutes of degraded service.

PPRO experienced a major service degradation lasting 8 minutes, caused by an internal system change. Technical teams identified the issue and actively worked on remediation. The incident was resolved after implementing the necessary fixes.

PPRO experienced a 24-minute service degradation affecting the eps payment system for Oberbank AG, BTV VIER LÄNDER BANK, and BKS Bank AG due to issues at an external provider level. The degradation was identified and confirmed as originating from their partner's infrastructure, with PPRO maintaining contact with the provider's technical support team throughout the incident. The external service provider confirmed full resolution and normal operations were restored.

PPRO experienced a severe service degradation caused by an issue at the provider/partner level that lasted 5 minutes. The incident was identified and confirmed as originating from their external partner's infrastructure. The issue was resolved through coordination with the partner's technical support team.

PPRO experienced severe service degradation for 11 minutes due to an internal system change. Technical teams identified the issue and actively worked on remediation. The incident was resolved after implementing the necessary fixes.

PPRO experienced a major service degradation lasting 1.4 hours, caused by an internal system change. Technical teams analyzed the issue and worked on remediation steps to restore normal service operations.