PPRO Outage History

PPRO experienced a major service degradation with Bancontact payments due to an issue at KBC Bank NV that lasted 1.9 hours. The external service provider confirmed full resolution and operations returned to normal performance parameters.

PPRO experienced a major service degradation affecting eps payments for BAWAG P.S.K. AG, Easybank AG, and Sparda Bank Wien due to an issue at the external provider/partner level. The incident lasted 1.2 hours before the external service provider confirmed full resolution and operations returned to normal performance.

PPRO experienced a partial service degradation affecting Bancontact payment processing for 2.2 hours. The issue was caused by an internal system change and was identified through PPRO's monitoring system. The engineering team resolved the degradation and confirmed normal operations were restored after monitoring the recovery.

PPRO experienced a partial service degradation affecting Bancontact payment processing for 4 hours due to an issue at the external service provider level. The degradation was identified by PPRO's monitoring system and confirmed to originate from their partner's infrastructure. The external provider resolved the issue and PPRO monitored the recovery extensively before confirming full restoration of normal operations.

PPRO experienced a 24-minute partial service degradation affecting Bancontact payment processing due to an issue at the external service provider level. The degradation was identified through PPRO's monitoring system, and the company worked closely with their partner's technical support team throughout the incident. The external provider confirmed full resolution and operations returned to normal performance after monitoring confirmed stable recovery.

PPRO experienced a partial service degradation affecting MyBank that lasted 17.4 hours, caused by issues at an external service provider/partner level. The degradation was identified through PPRO's monitoring system and impacted MyBank operations with reduced performance. The issue was fully resolved after the external provider confirmed restoration of normal service parameters.

PPRO experienced a partial service degradation affecting MB Way payment processing for 44 minutes. The issue was identified as originating from an external service provider/partner rather than PPRO's internal systems. The external provider confirmed full resolution and operations returned to normal performance parameters.

PPRO experienced a partial service degradation affecting MB multibanco payment processing for 44 minutes. The issue was identified as originating from an external service provider/partner rather than PPRO's internal systems. The external provider confirmed full resolution and operations returned to normal performance.

PPRO experienced a major service degradation affecting the eps payment method due to issues at their external service provider level, impacting transactions with Raiffeisen Bankengruppe Österreich, HYPO Oberösterreich, Volkskreditbank AG, and Posojilnica Bank eGen. The incident lasted 1.1 hours while PPRO coordinated with their partner's technical support team for resolution. The external provider confirmed full resolution and normal operations were restored after monitoring confirmed stable performance.

PPRO's Transaction Processing Platform experienced partial service degradation affecting Blik, BlikOneClick, Bancontact, Ideal, and Twint payment methods for 1.3 hours. The issue was caused by an internal system change that impacted transaction processing capabilities. The PPRO engineering team fully resolved the degradation and restored normal operations.