PPRO Outage History

PPRO experienced a major service degradation with Bancontact payments due to an issue at BNP Paribas Fortis, their external service provider. The incident affected Bancontact payment processing for approximately 1 hour. The external provider resolved the underlying issue and PPRO confirmed full restoration of normal operations after monitoring the recovery.

PPRO experienced a partial service degradation affecting the Test ITSM component that lasted 5 minutes. The monitoring system detected the issue and the internal engineering team investigated to identify the root cause. The incident was classified as major status during the brief outage period.

PPRO's Test ITSM service experienced a partial service degradation lasting 9 minutes, caused by an internal system change. The engineering team identified and resolved the issue, with monitoring continuing to ensure stable performance recovery.

PPRO experienced a partial service degradation affecting Test ITSM for 8 minutes, caused by an internal system change. The engineering team identified and resolved the issue, with monitoring continuing to ensure stable performance recovery.

PPRO experienced a partial service degradation affecting the Test ITSM component that lasted 8 minutes. The monitoring system detected the issue and the internal engineering team investigated to identify the root cause. The incident was classified as major status and has been resolved.

PPRO experienced a partial service degradation affecting LATAM Billing services for 2.2 hours. The monitoring system detected the issue and the internal engineering team investigated to resolve the root cause. The incident was classified as major status and has since been resolved.

PPRO's BLIK payment service experienced a partial service degradation lasting 5.9 hours due to an internal system change. The engineering team investigated and identified the root cause as stemming from this internal modification. The service was fully resolved and returned to normal performance parameters.

PPRO experienced a partial service degradation affecting BLIK OneClick payment processing for 6.9 hours. The issue was initially attributed to a provider/partner level problem, but was later identified as being caused by an internal system change. The PPRO engineering team fully resolved the degradation and restored normal operations.

PPRO experienced a partial service degradation affecting Credit Card transactions in Mexico for 7.5 hours. The issue was identified as originating from an external service provider/partner rather than PPRO's internal systems. The external provider resolved the issue and normal operations were restored after monitoring confirmed stable performance.

PPRO experienced a partial service degradation affecting Credit Card transactions in Colombia for 1.4 hours. The issue was caused by an internal system change and was identified through their monitoring system. The engineering team resolved the degradation and restored normal operations.