Outage in Prisma by Palo Alto

PB User login degradation in Singapore (SP-265) : Prisma Browser

Resolved Minor
December 07, 2025 - Started about 1 month ago - Lasted 20 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Browser Access Status: Investigating Severity: Degraded Affected Locations: Singapore Customer Impact: Users connected to Singapore may fail to log in

Logged in users will continue to operate as usual Workaround: Logged in users are not impacted We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/07/2025 06:18PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Singapore
Customer Impact: Users connected to Singapore may fail to log in

Logged in users will continue to operate as usual
Workaround: Logged in users are not impacted

Thank you for your patience.

MONITORING about 1 month ago - at 12/07/2025 06:07PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Singapore
Customer Impact: Users connected to Singapore may fail to log in

Logged in users will continue to operate as usual
Workaround: Logged in users are not impacted

We are continuing to monitor the situation.

IDENTIFIED about 1 month ago - at 12/07/2025 06:01PM

We are currently investigating an issue affecting Browser Access

Status: Investigating
Severity: Degraded
Affected Locations: Singapore
Customer Impact: Users connected to Singapore may fail to log in

Logged in users will continue to operate as usual
Workaround: Logged in users are not impacted

We will provide updates as we learn more.

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