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We have successfully reverted the affected customers. Please feel free to reach out to the support team or with your customer success representatives should you continue to see any issues. We once again thank you for your understanding and patience.
Update: The Prisma Access team has identified an issue where configuration commits may intermittently fail for customers who were upgraded during the weekend of December 5th through December 7th.
Although no dataplane impact was noticed, out of caution, the Prisma Access Site Reliability Engineering (SRE) team is currently working to revert the affected customers to ensure stability. The upgrade revert will be performed during the hours of minimal user activity.
We sincerely apologize for the inconvenience and appreciate your patience while we complete this operation. We will provide further status updates as the process continues.
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