Outage in ProdataKey

Slow loading of pages within the pdk.io application

Resolved Minor

April 22, 2025 - Started 12 months ago - Lasted about 16 hours
Official incident page

Incident Report

There has been a noticeable slowdown in page loading within the pdk.io web application, as well as in the Manage area of the ProdataKey app. Our engineering team is actively investigating the cause and working to deliver a fix as soon as possible. Please note: Operation of your access control system, including the ability to remotely unlock doors via the ProdataKey app, remains unaffected. This issue only impacts system management through https://pdk.io. Thank you for your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/23/2025 02:34PM

This issue has been resolved. Thank you for your patience.

MONITORING 12 months ago - at 04/23/2025 05:31AM

We have implemented a fix and are monitoring it's effect.

INVESTIGATING 12 months ago - at 04/22/2025 10:39PM

There has been a noticeable slowdown in page loading within the pdk.io web application, as well as in the Manage area of the ProdataKey app. Our engineering team is actively investigating the cause and working to deliver a fix as soon as possible.

Please note: Operation of your access control system, including the ability to remotely unlock doors via the ProdataKey app, remains unaffected. This issue only impacts system management through https://pdk.io.

Thank you for your patience as we work to resolve this issue.

Latest ProdataKey outages

Content of event and credential last scan reports is delayed - about 1 month ago

Delayed availability of recent events in reporting - 3 months ago

Interruption in cloud to cloud node node communication for some sites - 3 months ago

Status Update: Reporting Services Unavailable (Maintenance) - 4 months ago

Temporary delay in events being available for report generation and audit log display - 5 months ago

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