Outage in ProdataKey

Some PDK.IO users with the manager role get a blank screen when viewing a system

Resolved Minor

April 15, 2025 - Started 10 months ago - Lasted about 14 hours
Official incident page

Incident Report

Currently some PDK.IO users with the manager role see a blank white screen when navigating into a system. We are actively investigating this issue and anticipate it to be resolved soon. This issue doesn't affect credential submissions, card scans, rule execution or door operations. Thank you for your patience, we anticipate to have this addressed soon.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/16/2025 09:47AM

All PDK.io users with the manager role should be functioning correctly.

MONITORING 10 months ago - at 04/15/2025 08:08PM

A fix has been put in place and we're monitoring the result.

INVESTIGATING 10 months ago - at 04/15/2025 07:43PM

Currently some PDK.IO users with the manager role see a blank white screen when navigating into a system. We are actively investigating this issue and anticipate it to be resolved soon. This issue doesn't affect credential submissions, card scans, rule execution or door operations.

Thank you for your patience, we anticipate to have this addressed soon.

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