productboard Outage History

Productboard's web application experienced a filtering issue where users were unable to add new filters or adjust existing ones on boards for 58 minutes. The engineering team investigated and applied a fix, restoring full filtering functionality. The incident was resolved with filtering working as expected.

Productboard experienced a major outage where the web application failed to load pages or displayed errors on various elements. The incident lasted 58 minutes, during which users encountered slow loading times and complete page failures. The service was fully restored and returned to normal operation.

Productboard experienced platform performance degradation for 2.2 hours, causing actions to appear slowly or not immediately and resulting in delayed board actions and slower load times for some customers. The team identified the root cause in the web app and deployed a fix that gradually restored performance. The incident was fully resolved with normal performance restored across the platform.

Productboard experienced issues with document loading in their web application, causing slow loading times or complete failures to load documents. The incident lasted 1.4 hours before being mitigated and resolved after monitoring confirmed the fix was stable.

Productboard experienced a minor incident where web application components including new boards and sidebars failed to load properly for users. The issue affected the main web application and lasted approximately 1.3 hours before being fully resolved. The problem was identified and mitigated within the first hour, followed by a monitoring period to ensure stability.

Productboard experienced a payment processing disruption for 2.7 hours that prevented users from purchasing new subscriptions and updating existing ones. The issue was caused by an incident at their upstream payment provider. The service was restored once the payment provider resolved their issue.

Productboard experienced a temporary platform degradation that caused system actions to not appear immediately for some customers, with changes showing up after delays instead of in real-time. The performance issues affected normal system responsiveness and user interactions with the platform. The incident was resolved after 10 minutes with the team actively working to restore normal performance.