FTP Service Degraded Performance

Dear customers,

We are pleased to inform you that the recent incident related to our FTP service has been successfully resolved. Our team has worked diligently to address the issues, and we wanted to provide you with this brief update. The migration of our FTP service storage to a faster and more stable location has been completed, and the improvements to the retry logic for FTP uploads have been implemented. We have thoroughly tested these changes to ensure their effectiveness.

We sincerely apologize for any inconvenience this incident may have caused you, and we greatly appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please do not hesitate to reach out to us.

Dear customers, for further clarification, although the service has been very stable for the past 12 hours, occasional failures may still happen while the FTP data is being migrated to a new cluster. Please bear with us in the meantime as the process is completing in the background. We are still actively monitoring the situation. Thanks for your understanding and we hope to update you shortly with better news.

The FTP service is fully operational again and did not encounter any timeouts in the past 2 hours. We will be monitoring the situation for the next 24 hours.

We have identified an issue with the storage cluster that backs up the Productsup FTP Service. To resolve this issue we need to migrate the data to another cluster. Unfortunately, this will cause reduced performance on the service while the migration is happening. We ask us kindly to bear with us while our engineers are working hard on solving the issue.