Proofpoint Security Awareness Outage History

Proofpoint Security Awareness experienced an issue where customers received "Cannot load page" errors when accessing the Phishing Simulation Tool in ZenGuide, affecting the US Simulated Phishing component. The incident lasted 23.6 hours and was resolved after implementing a fix and monitoring period.

A system update to Proofpoint Security Awareness caused phishing simulation campaigns to fail, affecting campaign scheduling and delivery across US, Asia Pacific, and Europe regions for over 5 days. Campaigns in pending/created states with past start dates failed to begin and send emails, while in-progress campaigns stopped sending additional emails after the update. The issue has been resolved with improved monitoring, and customers need to clone failed campaigns or create new ones targeting users who didn't receive emails.

The Integrated Report Suspicious feature in Proofpoint Security Awareness stopped working with Classic Outlook version 2602 due to a regression in Microsoft's latest release, affecting PhishAlarm services across U.S., Europe, and Asia Pacific regions for 87.6 hours. Proofpoint identified the root cause as an issue with Classic Outlook for Windows on the "Current" release channel and developed a workaround solution. The issue was resolved after Proofpoint deployed their fix to all environments, requiring affected users to restart their Outlook clients to apply the solution.

Proofpoint Security Awareness experienced a platform-wide incident affecting the Training Platform across US, EU, IN, CA, and APAC environments, preventing end users from properly accessing their training assignments. The issue impacted Training Platforms in the U.S., Asia Pacific, and Europe regions. The incident was identified and resolved within 21 minutes.