Outage in PROS

Smart CPQ Performance Quoting partial outage.

Resolved Minor
July 03, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customers, Our monitoring reported two anomalies in the product related to evaluation of dynamic domain and aggregation type of computation in Performance Quoting. Customers having the issue with the Dynamic Domain may observe intermittent issues trying to open their quotes. Customers having the aggregation computation issue may have their value change commands being rejected. Our team is working to provide a quick remediation. Sincerely, PROS Support
Components affected
PROS AU1 PROS EU1 PROS US2
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/03/2023 12:11PM

Dear Customers,

All services have been restored and you should not observe anymore dysfunction. Please work with Pros support if you encounter any issue.

Sincerely,
PROS Support

INVESTIGATING over 1 year ago - at 07/03/2023 10:47AM

Dear Customers,

Patches have been deployed for both incidents: you should see a rapid recovery of dynamic domain calculation and quote aggregation functionality, and return to a fully functioning application.
The PROS Cloud team will continue to monitor the situation until full recovery is confirmed.
We apologize for any inconvenience caused by this incident. Please do not hesitate to contact Pros support if you encounter any further problems.

Sincerely,
PROS Support

INVESTIGATING over 1 year ago - at 07/03/2023 08:22AM

Dear Customers,

Our monitoring reported two anomalies in the product related to evaluation of dynamic domain and aggregation type of computation in Performance Quoting.

Customers having the issue with the Dynamic Domain may observe intermittent issues trying to open their quotes.

Customers having the aggregation computation issue may have their value change commands being rejected.

Our team is working to provide a quick remediation.


Sincerely,
PROS Support

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RTPE Degraded Performance US1 POD - 3 months ago

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