Outage in PROS

Partial outage for Smart CPQ for Agreements in our EU1 cloud region

Resolved Minor
February 13, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers, Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes. We are actively working to resolve the issue, and will provide an update within the next hour. Sincerely, PROS Support
Components affected
PROS EU1

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/13/2025 09:57AM

Dear customers,

We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support

INVESTIGATING 9 months ago - at 02/13/2025 09:22AM

Dear customers,

Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes.
We will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support

INVESTIGATING 9 months ago - at 02/13/2025 09:01AM

Dear customers,

Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some Agreement customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.

Sincerely,
PROS Support

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RTPE Degraded Performance US1 POD - 6 months ago
Degraded performances for smartCPQ in our EU1 cloud region - 7 months ago
Degradation in guidance App - 8 months ago

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