Elevated Channel Groups Subscribe latency in the US-West PoP

This incident has been resolved. The incident was declared with an overabundance of caution, and was determined to be limited to a handful of customers. Please contact PubNub Support (support@pubnub.com) if you wish to discuss the incident.

We are continuing to monitor for any further issues for the next 30-60 minutes. We will continue to provide updates here.

This issue has been resolved and latency has returned to normal levels. We will continue to monitor services for the next 30-60 minutes. We will continue to provide updates here.

We believe the issue has been identified and a fix is being implemented. We will provide updates as they become available.

On August 11 at 23:45 UTC, we began to observe increased latency for channel group subscribes in our US-West PoP, which could result in delays in receiving messages. PubNub Technical Staff is investigating, and more information will be posted as it becomes available.

We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.