Outage in PubNub

Proactive Reconfiguration of PubNub Services

Resolved Minor
September 28, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are proactively reconfiguring our services, based on advice from an infrastructure provider that is experiencing issues in our US-East point-of-presence. There is no customer impact at this time, and we will update this page if we see any impact during this process. Please contact PubNub support if you experience any issues.
Components affected
PubNub Functions Service PubNub Website PubNub Vault PubNub Presence Service PubNub Support Portal PubNub Access Manager Service PubNub Realtime Analytics Service PubNub DNS Service PubNub Mobile Push Gateway PubNub SDK Documentation PubNub Administration Portal PubNub Scheduler Service PubNub Stream Controller Service PubNub North America Points of Presence PubNub Publish/Subscribe Service PubNub Key Value store PubNub MQTT Gateway PubNub Storage and Playback Service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 10:42PM

We've had no customer impact from this configuration change, and are closing this incident. As always, contact PubNub support with any questions.

MONITORING about 2 years ago - at 09/28/2023 10:00PM

We have completed our changes, with no customer impact reported. We will continue to monitor the situation closely.

IDENTIFIED about 2 years ago - at 09/28/2023 09:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 09/28/2023 09:18PM

We are proactively reconfiguring our services, based on advice from an infrastructure provider that is experiencing issues in our US-East point-of-presence. There is no customer impact at this time, and we will update this page if we see any impact during this process. Please contact PubNub support if you experience any issues.

Latest PubNub outages

Elevated latencies and errors for multiple services in US-west and US East - about 4 hours ago
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Increased Error Rate and Latency for Presence - about 1 month ago
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