Outage in PubNub

Proactive Reconfiguration of PubNub Services

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are proactively reconfiguring our services, based on advice from an infrastructure provider that is experiencing issues in our US-East point-of-presence. There is no customer impact at this time, and we will update this page if we see any impact during this process. Please contact PubNub support if you experience any issues.
Components affected
PubNub Functions Service PubNub Website PubNub Vault PubNub Presence Service PubNub Support Portal PubNub Access Manager Service PubNub Realtime Analytics Service PubNub DNS Service PubNub Mobile Push Gateway PubNub SDK Documentation PubNub Administration Portal PubNub Scheduler Service PubNub Stream Controller Service PubNub North America Points of Presence PubNub Publish/Subscribe Service PubNub Key Value store PubNub MQTT Gateway PubNub Storage and Playback Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 10:42PM

We've had no customer impact from this configuration change, and are closing this incident. As always, contact PubNub support with any questions.

MONITORING about 1 year ago - at 09/28/2023 10:00PM

We have completed our changes, with no customer impact reported. We will continue to monitor the situation closely.

IDENTIFIED about 1 year ago - at 09/28/2023 09:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 09/28/2023 09:18PM

We are proactively reconfiguring our services, based on advice from an infrastructure provider that is experiencing issues in our US-East point-of-presence. There is no customer impact at this time, and we will update this page if we see any impact during this process. Please contact PubNub support if you experience any issues.

Latest PubNub outages

Errors and Latency Across All Services in our US-East and US-West Points of Presence - 11 days ago
Elevated History Error/Latency in US West Region - 13 days ago
Presence Server Errors and Elevated Latency - about 2 months ago
Elevated latency and errors for history service in us-east-1 region - 3 months ago
Push Notifications Latency in Multiple PoPs - 6 months ago

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