Outage in PubNub

Elevated Subscribe Latency and Errors in US-East

Resolved Minor
October 30, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 13:45 UTC, we began observing elevated latency and errors in calls made to our Subscribe endpoint in our US East point of presence. PubNub Technical Staff is investigating, and more information will be posted as it becomes available. We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.
Components affected
PubNub Publish/Subscribe Service PubNub North America Points of Presence

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/30/2023 06:59PM

This incident has been resolved with no errors observed for the last 30 minutes. We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service. An RCA will be provided soon.

IDENTIFIED almost 2 years ago - at 10/30/2023 06:31PM

The issue has been identified and a fix is being implemented. We will continue to provide regular updates.

INVESTIGATING almost 2 years ago - at 10/30/2023 06:11PM

Starting around 13:45 UTC, we began observing elevated latency and errors in calls made to our Subscribe endpoint in our US East point of presence. PubNub Technical Staff is investigating, and more information will be posted as it becomes available.

We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service.

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