Outage in PubNub

Failures for Presence Webhooks

Resolved Minor
March 02, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

`Around 14:45 UTC (06:45 PT) March 01, the Presence service began to experience missed Presence webhook calls for some users. PubNub Technical Staff is investigating and more information will be posted as it becomes available. If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/02/2024 02:39AM

This incident has been resolved with no errors observed for the last 30 minutes. We apologize for any impact this may have had on your service. Don't hesitate to contact us by reaching PubNub Support (support@pubnub.com) if you wish to discuss the impact on your service. An RCA will be provided soon.

MONITORING 10 months ago - at 03/02/2024 02:08AM

A fix was implemented at 01:45 UTC. We are monitoring the results for the next 30 minutes.

IDENTIFIED 10 months ago - at 03/02/2024 01:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 03/02/2024 01:26AM

`Around 14:45 UTC (06:45 PT) March 01, the Presence service began to experience missed Presence webhook calls for some users. PubNub Technical Staff is investigating and more information will be posted as it becomes available.

If you are experiencing issues that you believe to be related to this incident, please report the details to PubNub Support (support@pubnub.com).

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