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Outage in PubNub

Increase Latency and Errors in Presence in the US (East and West) and AP-North regions

Resolved Minor
July 08, 2025 - Started 6 months ago - Lasted 42 minutes
Official incident page

Incident Report

At approximately 17:18 UTC, PubNub Presence services began experiencing elevated latencies and server errors in the Asia Pacific-North and US regions. PubNub Technical Staff is currently investigating, and more updates will follow once available.
Components affected
PubNub North America Points of Presence PubNub Asia Pacific Points of Presence PubNub Presence Service

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/08/2025 06:16PM

With no further issues observed for the past 30 minutes, the incident has been resolved. We will follow up soon with a root cause analysis. If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.

MONITORING 6 months ago - at 07/08/2025 05:46PM

Services have returned to normal and we will continue monitoring for the next 30 minutes.

INVESTIGATING 6 months ago - at 07/08/2025 05:39PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 07/08/2025 05:36PM

At approximately 17:18 UTC, PubNub Presence services began experiencing elevated latencies and server errors in the Asia Pacific-North and US regions. PubNub Technical Staff is currently investigating, and more updates will follow once available.

Latest PubNub outages

Delay in Publishing Messages to Storage Globally - 19 days ago
Increased latency and errors observed in US-West - 3 months ago
Elevated latencies and errors for multiple services in US-west and US East - 3 months ago
Potential for some missed messages for subscribers in IAD - 3 months ago
Elevated Event & Action Error In FRA Region - 4 months ago

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