Outage in PubNub

Presence service errors in multiple regions

Resolved Minor
July 31, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have detected elevated error levels with the Presence service in multiple regions. Our Engineers are actively working to mitigate the issues and return service to normal levels. We will provide updates here. If you believe you have been impacted by the issue, please report impact to support@pubnub.com.
Components affected
PubNub North America Points of Presence PubNub Asia Pacific Points of Presence PubNub Presence Service

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 11:14PM

With no further issues observed, the incident has been resolved. We will follow up soon with a root cause analysis.
If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.

MONITORING 3 months ago - at 07/31/2025 10:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/31/2025 10:36PM

The issue has been identified and a fix is being implemented. We will provide updates here as progress is made.

INVESTIGATING 3 months ago - at 07/31/2025 10:14PM

We have detected elevated error levels with the Presence service in multiple regions. Our Engineers are actively working to mitigate the issues and return service to normal levels. We will provide updates here.

If you believe you have been impacted by the issue, please report impact to support@pubnub.com.

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