Outage in PubNub
Presence service errors in multiple regions
Resolved Minor
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Outage Details
We have detected elevated error levels with the Presence service in multiple regions. Our Engineers are actively working to mitigate the issues and return service to normal levels. We will provide updates here.
If you believe you have been impacted by the issue, please report impact to support@pubnub.com.
Components affected
PubNub North America Points of Presence PubNub Asia Pacific Points of Presence PubNub Presence ServiceLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2025 11:14PM
With no further issues observed, the incident has been resolved. We will follow up soon with a root cause analysis.
If you believe you experienced an impact related to this incident, please report it to PubNub Support at support@pubnub.com.
MONITORING
1 day ago - at 07/31/2025 10:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 07/31/2025 10:36PM
The issue has been identified and a fix is being implemented. We will provide updates here as progress is made.
INVESTIGATING
1 day ago - at 07/31/2025 10:14PM
We have detected elevated error levels with the Presence service in multiple regions. Our Engineers are actively working to mitigate the issues and return service to normal levels. We will provide updates here.
If you believe you have been impacted by the issue, please report impact to support@pubnub.com.
Latest PubNub outages
Increase Latency and Errors in Presence in the US (East and West) and AP-North regions - 24 days ago
Increased errors and latency in FRA region - about 1 month ago
Increased errors and latency in FRA region - about 1 month ago
Increased errors and latency in FRA region - about 1 month ago
Presence API errors & latency in US and AP North - 3 months ago
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